Lazy employee demands coworker cancel customer policy, faces clapback in response: 'I've had enough'

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  • Two female employees sitting at a table and working on tablets discuss something
  • Coworker is going to learn she is going to fix her own mistakes.

    Extremely lazy coworker, who's been here longer than all of us, has a bad habit of trying to get us to fix her problems. And I've had ENOUGH!
  • Today she asked me to look and see if a customer had a non-pay cancellation because her home was cancelled. (As the CSR non-pays are my area.) I looked at it. Coworker was actually the one who put in a cancel request on the policy. So I sent her back a message
  • Two female employees sit together working on tablets, with one pointing at her tablet's screen
  • letting her know SHE put a cancel request on the policy and that is why it is inactive. She wrote back "can we get it reinstated?" This is how she tries to get us to do something for her. Using "we" on things she alone is responsible for. When you write back things like
  • "yeah we should be able to" she'll say back "can you look at it?" Can you call and get it reinstated?" Things like that. I did not fall for it.
  • I wrote back: "You should be able to. You may have to call underwriting." Insinuating there is no "we" in this. She is going to fix her own problems.
  • Two female employees sit next to each other and work on tablets
  • Pitiful-Hair4188 She needs to learn how to do her own job. I don't blame you for making her fix her mistake i would have to
  • LostinLies1 I like the pushback from 'we' to 'you'. It puts the responsibility onto her shoulders.
  • tfcocs Classy. CC your respective supervisors, too.
  • Better Thought5717 that 'we' trick is such a lazy move, glad you didnt take the bait.
  • WhatALowCreditScore I've done this with roommates exactly how you handled it!! They say, "oh can we.." and I always say, "that's a great idea! Maybe if you ask/do xyz?"
  • Same-Author4016 Thank you for pushing back from someone that worked on the company side of these conversations. She needs to call and have the conversation with underwriting giving the justification for the reinstatement.
  • Plus someone (she) would then have to call the customer with the company requirements.
  • Liu1845 She wrote back "can we get it reinstated?" Reply "I don't know, can you? You - better check into that right away!"
  • MaryHadALittleLamb20 You put it on there so I'll leave you to sort it out.

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